Posts Tagged ‘staff motivation’

Break, Fix, Improve – Part 2

Tuesday, May 25th, 2010

OK so we knew this one was coming!

In the previous post we were talking about something being broken, fixed and improved, in order to be stronger. In that post the subject was me. And a dodgy knee caused by my stubborn stupidity amongst other things.

But you have to admit that the parallels to businesses with issues are striking. Think of this. There’s a business problem, albeit small, and so you ignore it. It’s gets a little worse but you can still work through or around it. Eventually the issue can no longer be ignored. It’s got to the point where the business can no longer function normally anymore.

So what should one do? Limp along with a fundamentally broken business, whilst losing valuable customers and staff? Or maybe look to address the issues? And in doing so work to ensure that the problems are dealt with and unlikely to return. And of course finally, to not only fix the immediate issue but to become stronger for the experience.

All sounds very obvious so far right? But you’d be amazed by how often issues are just left to fester. Things either slowly fall apart or people learn to live with them.

One of the many things a business coach can do is help organisations to deal with exactly this kind of scenario. Sometimes it takes an ‘outsider’ to be the bad guy, to call it as it is and suggest appropriate responses and changes. The keys are objectivity and independence. A coach has a brief to help the business. Whilst it’s important, in my opinion, to have an understanding of the broader scenario, a good coach will work to the brief for the benefit of the business, without being swayed by politics or other influences.

We evaluate a problem, propose remedies, assist in implementation if required and help you and your business emerge stronger than ever.

In fact, we help with this scenario more than any other. If the above is familiar to you or there’s another issue or question that springs to mind and you’d like to talk it through with me, please do get in touch. I look forward to hearing from you.

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Spikes and troughs

Friday, May 21st, 2010

As you may have read in a previous post, each and every one of us is subject to the influence of circadian rhythms and our body clock. We are all influenced, every day, by the ups and downs of our energy flow.

This subject, combined with some of my own recent business experiences, got me thinking about the peaks and troughs that our businesses experience and the levels of productivity we attain during these periods.

The week after Easter I worked really hard trying to follow up with clients, chasing open proposals and attempting to connect with new prospects. At the end of the week I was exhausted, disappointed and generally de-motivated.

The reason for this is that here in the UK we have a holiday on the Friday before Easter Sunday as well as the Monday. The rest of the week is often taken as vacation to coincide with the school holidays and to get 10 continuous days out of the office using only 4 vacation days!

I know this. I know it’s like it every year. I don’t know what I was thinking. I guess I got a little carried away by all the great things going on at the moment. But I kept hammering away to little avail. The lights were only dimly on and nobody was at home. And yes, that applies to me too! But hey, I’m human and still make mistakes. At least this time I feel I’ve learned the lesson.

What would I have lost by focusing on work that I could just do in isolation and taking a couple of days out to spend with my own children? My guess is nothing. I could have a had a great week, enjoyed time with my kids and come back the following week refreshed and raring to go.

If we extrapolate my example across all the businesses out there, how many of us foresee, for example, the seasonal shifts and plan around them to maximise our productivity. How many of us waste time, energy and money in the wrong place and at the wrong time? Heading for a slow period? What a great time to give your customer facing staff some training. If there’s little going on it’s not going to hurt to take your sales reps off the road for a few days in order that they go back out there up-skilled and motivated right?

Incidentally, if you want access to the best sales training on the market, contact us please. We partner with a company that delivers astonishing results and we get great rates in the process!

The converse is also true. If there’s a busy period coming up you’re going to want to ensure that all your staff are ready to go, and absolutely not booked on training or out on vacation. In today’s business climate, a slow response to email, a couple of rings too many on the phone and that customer or prospect it gone. And then you have to spend a ton of money to get them back.

So to recap, let’s give some thought to planning around seasonal or industry peaks and slumps to maximise our productivity, results and motivation!

If you’d like help in planning for these events or more information regarding leading-edge training programmes, please get in touch by clicking through the contact form.

Thanks for stopping by and please visit again soon.

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Just Do It

Thursday, May 20th, 2010

Just Do It. It’s easy to say and sounds especially cool as a certain sportswear company’s strapline. Carrying on from the procrastination blog article I wrote recently, I’ve come to the conclusion that whilst we can dress it up anyway we like, most if the time it comes down to just do it. Plain and simple.

I had to smile yesterday when I was pointed in the direction of endurance sport coach Martin Yelling’s blog. He struck me as a man fed up with being asked for magic cures for how to fix all running-related ills, in particular about achieving a faster time. Read the article and you’ll see phrases like you have to want it and questions such as how much are you willing to invest to achieve your goal? Of course, in sport we’re talking time, blood, sweat and tears. Is it any different in business or in handling our careers? My answer to that is that whilst there are some striking parallels, it doesn’t have to be that way. If you take running as an example, there simply is no substitute for putting in the miles. The long runs, the speed work, the hill climbs and various other training techniques. We can be guided, but nobody can do those miles for us. In business however, there’s a wealth of experience and talent that can be called upon to help us achieve our goals.

Whether we need help establishing those goals in the first place (you may remember the woods for the trees post), assistance in defining a plan and executing on it, or getting somebody else to do the work for you, it’s all there. Usually at a cost admittedly, and we sometimes have to suck a few lemons in the process, but the expertise you need to help you develop your business whilst avoiding the common pitfalls is right here at your fingertips. Acquire doesn’t have the answer for all ills and if we can’t help you we’ll tell you. We might even advise you to throw in the towel, to go do something else. However for the vast majority of cases we have the expertise to assist and make a tangible difference to your business or career.

So like Martin Yelling I’ll ask you a few questions;

  • What do you want to achieve?
  • How much do you really want to achieve it?
  • What do you need to do to make this aspiration a reality?
  • Are you prepared to invest the time and/or money to make the change?
  • How will you know when you’ve achieved it?
  • Are you prepared to take the action required to get there?

Give it some thought, and when you’re ready, just do it. Take a step forward. You can contact me or outline your new plan yourself. Maybe sit down with trusted friends or colleagues. Whichever you choose, just do it.

If you’d like to talk through your current situation and where you’re looking to go, please do just contact us by filling out the for on this page.

Thanks for stopping by.

PS – I’ve taken my own medicine on both the running and the business front and guess what? It works!

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A New Dawn

Wednesday, May 12th, 2010

So the UK general election is over and we have a new government. For lots of people that’s a great thing, for others, not so much! Let’s make no mistake. David Cameron and Nick Clegg, as leaders of this new coalition, have a huge job on their hands to get the UK on its feet again and they’ll have no idea just how bad things are for a little while yet.

Meanwhile, we have to focus and keep doing what we do best to keep our order books full, staff motivated and not get sucked in to the inevitable, general ‘we’re doomed’ mentality and ‘we’re not making any decisions’ stories that your customers are going to give you. We’re not doomed and they are going to be making decisions about strategy and expenditure because they have to. And they also need to invest in making themselves more competitive to ensure that they emerge from the effects of the recession with maximum velocity.

There will be however, sectors that are hit pretty hard. We know that public sector and higher education budgets have to be slashed, departments shrunk and we believe the cuts will be deeper than anyone has come close to admitting to in the run-up to the election. If you’re heavily invested in public sector areas other than defence, security and intelligence, you’d be well-advised to consider diversification if you haven’t done so already.

The flip-side to the coin is that now is the time where you can establish some great relationships that pay huge dividends in the future. Doing the right thing by your customers that are having a tough time now will be well regarded in the future. One would hope anyway!

One thing’s for sure. We need to vote for our ourselves and our own businesses to ensure we’re as strong as we can be. Nobody else will  be doing it for us!

If you need help refining your go to market strategy or maximising your business potential, ACQUIRE is only a click or two away.

Thanks for stopping by.

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